The Customer Service

During the past two months, I interviewed a lot of entrepreneurs. From their conversation, I have found three interesting points about customer service.

First of all, let's begin with the customers. No matter if the customers are right or wrong, companies need to be responsible for them. That is how the money comes. They say if you offend a customer it will be tantamout to ten customers. However, some customers are very pick, they can't be satisfied. Also, people say that ten percent of customers' problem are frome themselves.

Second, if you have a store, the service must be good. Everyone likes shopping in a comfortable store. There are servers with good attitude talking to you, introduce products and help you to find the right fit. It makes you feel delighted and willing to pay.

Third, it is high quality. Certainly, nobody wants to buy bad quality and expensive things. A high quality product can be used again and again and customers will tell their family, friends and spread the news far and wide. That is why many people like to buy famous brand's goods.

These three principles are very important. They connect with each other. In the 21st century, we need to tend to customer service.